Customer satisfaction query


Category Rating   Comments
  Criteria excellent poor not
used
 
Technical Support 1 2 3 4 5 6
  Availability
  Response time
  Processing of complaints
  Quality
 
Services / Maintenance 1 2 3 4 5 6
  Comprehension of quotation
  Value for money
  Meeting of deadlines
  Project management
  Quality
 
Spare Parts Service 1 2 3 4 5 6
  Response time to enquiries
  Support for product changes
  Value for money
  Meeting of deadlines
  Packaging
  Quality
 
Repairs 1 2 3 4 5 6
  processing
  Value for money
  Meeting of deadlines
  Quality
 
Training offer 1 2 3 4 5 6
  Scope of servives
  Value for money
  Quality
 







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