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Service Manager Preventative Maintenance

Durr Systems, Inc., De Pere, United States

Your Tasks

 

  • Lead and manage the preventative maintenance team, focusing on common goals and objectives
  • Providing direct supervision of Field Technicians and supporting office team members
  • Proactively contact customers on potential service & parts opportunities on both Dürr Systems and competitors systems. 
  • Prepare and present proposals to our customers
  • Review documents such as CRM Cases, Gantt charts and parts/documentation tables with regard PM parts and service sales.
  • Have the ability to navigate and understand Dürr business operating systems utilized for tracking future service and parts opportunities, equipment service and parts history, document customer feedback and including opportunity resolution. 
  • Manage a system that provides an automated means to identify customer’s equipment that is due for maintenance service.
  • Use creativity to develop new approaches, promotions, and procedures that will increase PM sales and serve Dürr customers at a higher level
  • Ability to provide after-hours support to customers and Service team members
  • Travel to promote the business to customers, provide training to team members, and identify opportunities for product improvement (Travel 10% to 25% of time)
  • Ability to interpret Bill of Materials, electrical, mechanical and pneumatic schematics to supply accurate parts kits and provide guidance to field service technicians.
  • Examine documents, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications. Provide customers with formal documentation and initiate follow up requests.
  • Oversee process that records of customer installed base, service and parts history, interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken are recorded in the business.

Your Skills

 

  • Bachelor’s degree in Business or Technical discipline. 
  • In lieu of a Bachelor’s degree, an Associate’s / technical degree with 3-5 years’ experience leading a technical team.
  • A strong track record of providing excellent customer communications and sales, through all mediums
  • Experience servicing industrial equipment is a plus
  • Experience with SAP preferred.  Proficient with Microsoft Office, Word, Excel and Outlook.
  • Requires strong organizational skills and the ability to handle multiple projects at one time.
  • Requires strong customer service, sales and project management skills

Location