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Parts Representative

Durr Systems, Inc., De Pere, United States

Your Tasks

  • Through daily communication with customers and internal departments, process parts sales, quotations, and miscellaneous requests for customers worldwide. This includes soliciting parts sales.
  • Research Engineering job files, analyze prints, bills of material and determine if part requested is obsolete of if the customer needs an upgrade or modification.
  • Study information about equipment so that proper replacement parts can be accurately depicted and proper recommendations made.   
  • Maintain positive relationships both internally and externally.
    • Service Technician and PM - Process their parts orders necessary to complete job at customer's site. Work closely with them to develop complete parts lists for customers. Advise them of promotional offers on parts and upgrades when available.
    • Engineers - Work together to identify parts and upgrades necessary for customers; request parts lists; provide assistance to Engineers with EMS Customer Order Processing.
    • Salespersons/Inside Sales - Process parts orders and quotations for them upon request.
    • Purchasing Agents/Manager - Provide them with purchase requisitions for customer requested parts. Have them expedite parts on demand. Also, determine disposition of impaired inventory
    • Inventory Control & Shipping Departments - Provide parts orders to be processed; inquire on stock status and shipping detail. Provide assistance for Customer Order Processing.
    • Accounts Payable - Liaison for customer regarding invoicing and credit issues.
    • Manufacturing Sequencer - Inquire lead times of manufactured components.
    • External candidates to include: Customers within region to be primary contact for parts needs and customer liaison for other inquires; Freight forwarders - expedite shipments for customers immediate needs; Vendors - parts identification in order to process customer order.
  • Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
  • Quote prices, credit terms and other bid specifications.
  • Pager support/24 hour emergency service, on-call requirements include locating, packaging and shipping of parts.
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Work with marketing to develop sales initiatives, specials, materials and programs
  • Negotiate prices and terms of sales and service agreements.
  • Maintain customer records, using automated systems.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Prepare sales contracts for orders obtained, and submit orders for processing.
  • Contact existing customers to arrange visits to gather information on the processes used to determine stocking parts. This would include procurement methods, decision makers, and budget levels by machine or department.  

Your Skills

  • Associate's Degree (two year college or technical school)
  • Three to seven years related experience
  • Computer Skills
  • Computer knowledge to include Windows and other Microsoft Office Suite skills.
  • Oracle and AutoCad a plus
  • Previous customer service experience, preferably service parts.
  • Working knowledge of capital equipment and parts, technical aptitude.
  • Excellent communication skills.
  • Must be able to process/provide after-hours pager support.
  • Strong organizational skills.
  • Good analytical skills

Location